At Lucky One Casino, we are committed to creating a safe, fair, and enjoyable environment for all our players. While online gambling can be a form of entertainment, we understand it can also become a problem for some. That’s why we take Responsible Gaming seriously and provide tools, resources, and support to help you stay in control.
Our Commitment to Player Well-Being
We believe that gaming should always be:
- Fun and recreational, not a source of stress or income
- Controlled by you, with clear limits and boundaries
- Safe for everyone, especially vulnerable individuals
We do not tolerate underage gambling, bonus abuse, or the use of our platform for illicit purposes.
Tools to Help You Stay in Control
As a registered player at Lucky One Casino, you have access to a range of tools that let you manage your activity and budget effectively:
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit. Once set, these limits cannot be increased immediately — any requested increase will take effect only after a cooling-off period.
Session Limits
Define how long you can stay logged in per session. When your time is up, you will be automatically logged out.
Loss Limits
Set a maximum amount you’re willing to lose during a specific time period. Once reached, your play will be restricted accordingly.
Timeout / Cooling-Off Period
Take a short break from gambling — from 24 hours up to 6 weeks. During this time, your account will remain closed and inaccessible.
Self-Exclusion
If you feel you need a longer break, you can self-exclude for a period of 6 months, 1 year, or indefinitely. While excluded, you will not be able to access your account or receive promotional communications.
To activate any of these tools, simply visit the Responsible Gaming section in your account settings or contact our customer support team for assistance.
Preventing Underage Gambling
Lucky One Casino does not allow anyone under the age of 18 (or the legal gambling age in your jurisdiction) to register or play. We use strict age-verification tools and monitor all new account activity for suspicious behavior.
We recommend that parents and guardians take the following steps to protect minors:
- Use parental control software (e.g., Net Nanny, Qustodio)
- Keep login details confidential and never share devices
- Avoid saving payment details on shared computers
If you suspect a minor is using our site, please contact us immediately.
Signs of Problem Gambling
If you or someone you know may be struggling with gambling, here are common warning signs:
- You’re gambling more than you can afford to lose
- You’re borrowing money or selling belongings to gamble
- Gambling is interfering with your work, studies, or relationships
- You’re trying to win back losses (“chasing”)
- You feel anxious, depressed, or irritable when not gambling
If any of these sound familiar, we urge you to seek help.
Support Organizations
We work closely with independent organizations that specialize in problem gambling support:
- Gamblers Anonymous
- BeGambleAware
- Responsible Gambling Council (Canada)
- GamTalk – anonymous online community for gamblers
These services are free, confidential, and available 24/7.