Lucky One Casino (“we”, “our”, “the Casino”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you access and use our website and services.
By using Lucky One Casino, you agree to this Privacy Policy. If you do not agree with our terms, please discontinue use of our services.
1. Information We Collect
We may collect and process the following categories of personal information:
🧾 Information You Provide
- Full name
- Date of birth
- Email address
- Phone number
- Residential address
- Identity verification documents (passport, utility bills, etc.)
- Payment details (e.g. credit card, e-wallet info)
📲 Information Collected Automatically
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, click behavior, time on site
- Cookies and tracking pixels
- Geolocation data (if permitted)
2. Why We Collect Your Data
We collect and process your personal data for the following reasons:
- To create and manage your casino account
- To verify your age and identity
- To process deposits and withdrawals
- To comply with legal and regulatory obligations (e.g. anti-money laundering laws)
- To personalize your gaming experience
- To offer targeted bonuses and promotional content
- To detect and prevent fraud or abuse
- To ensure site security and fair play
- To provide customer support
3. Data Sharing with Third Parties
We may share your data with trusted third-party partners, strictly for the purposes outlined above. These may include:
- Payment processors (e.g. Interac, card networks, crypto gateways)
- Identity verification services
- Marketing platforms (for internal campaigns only)
- Regulatory bodies, law enforcement or legal authorities (when legally required)
We do not sell or rent your personal data to third parties.
4. How We Protect Your Data
We implement the following technical and organizational measures:
- 256-bit SSL encryption
- Firewalls and intrusion prevention systems
- Multi-level access control
- Regular security audits
- Secure storage on GDPR-compliant servers
- Staff training on data handling best practices
Your data is stored for as long as required by law, or as long as your account remains active.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Keep you logged in
- Analyze traffic and usage patterns
- Offer personalized content and promotions
You can disable cookies in your browser settings. However, this may affect the functionality of some casino features.
6. Your Rights (GDPR & Global)
Depending on your jurisdiction, you have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion (right to be forgotten)
- Object to certain types of processing
- Request data portability
- Withdraw consent for marketing at any time
- File a complaint with a data protection authority
To exercise these rights, contact us at: [email protected]
7. Age Restriction
We do not knowingly collect or store personal data of individuals under 18 years of age (or the legal age of gambling in your jurisdiction). All users must pass age verification during registration.
If we become aware of any underage account, it will be closed and data erased.
8. International Data Transfers
Some of our service providers may be located outside your home country. In such cases, your data may be transferred and processed in countries that may not offer the same level of protection as your local jurisdiction.
We ensure all data transfers comply with applicable data protection laws through standard contractual clauses and secure processing agreements.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on this page with the “Effective Date” clearly marked.
We recommend reviewing it regularly.