At Lucky One Casino, your satisfaction is our top priority. Whether you have a question, need technical assistance, or just want to share feedback — our team is here for you 24/7.
💬 Live Chat Support (24/7)
The fastest way to reach us is through our live chat. Click the chat icon at the bottom-right corner of your screen to start a real-time conversation with one of our trained support agents.
Our live chat is available 24 hours a day, 7 days a week, including holidays.
📧 Email Support
Prefer email? No problem!
Send us a message, and we’ll usually respond within 1–4 hours.
- General Support: [email protected]
- Technical Issues: [email protected]
- Responsible Gaming: [email protected]
- Privacy & Data: [email protected]
🤝 Affiliates & Partnerships
Are you a webmaster, streamer, or casino affiliate? Let’s work together!
Reach our affiliate team at:
[email protected]
We’ll be happy to provide you with custom tracking links, promo materials, and top-tier revshare deals.
🛡️ Report a Security Issue
We take platform integrity seriously. If you believe you’ve discovered a bug, vulnerability, or fraudulent behavior, please report it directly to:
Your report will be reviewed by our technical team in full confidentiality.
⏰ Support Hours & Response Times
| Method | Availability | Avg. Response Time |
|---|---|---|
| Live Chat | 24/7 | 2–5 minutes |
| 24/7 | 1–4 hours | |
| Support Form | 24/7 | 4–6 hours |
📝 Contact Form (Optional)
If you’d prefer to use our online form, you can submit a request here and our team will respond as soon as possible.
🏠 Head Office (Legal Entity)
Lucky One Casino
Operated by LuckyOne Entertainment Ltd.
Registered in Curaçao under license #8048/JAZ
Mailing Address: 123 Casino Road, Willemstad, Curaçao